Privacy Policy

At Serpensensual, your privacy matters. This policy explains what personal information we collect, how we use it, and what your rights are. Please read it carefully. By using this site, you agree to the terms outlined here. If anything changes, we'll update this page and the effective date. Continuing to use the site after any changes means you accept them.

What we collect

When you interact with us — through the website, by email, or when making a purchase — we may collect personally identifiable information such as your name, email address, and contact details. We only reach out to people who have requested contact, subscribed to our newsletter, or made a purchase. We will never sell, trade, or rent your information to any third party.

We also use cookies — small files stored by your browser — to improve your experience on the site. These help us understand how visitors use the site, remember your preferences, and keep things running smoothly. The site may also use web beacons to track visits and email opens.

When you share personal information publicly — in a comment or via email — that information may be seen by others. We are not responsible for how third parties use information you choose to share openly.

This site contains links to other websites. Once you leave serpensensual.com, any information you share is governed by that site's own privacy policy.

How we use your information

We use the information you provide to fulfil your orders, personalise your experience, and occasionally let you know about offerings we think might interest you. Your data is stored securely and shared with third parties only where necessary to deliver our services.

We process your personal data on the basis of legitimate interest and, where required, with your explicit consent — for example, when you subscribe to our newsletter.

How your information is stored

Your information is held securely on the server that manages newsletters from this site. Access is limited to those who help manage and send those communications. Every email we send includes an unsubscribe link. You can remove yourself from our list at any time.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Newsletter subscribers' data is held until you unsubscribe. Enquiry and purchase data is typically retained for up to two years.

Your rights

Under GDPR, you have the right to access the personal data we hold about you, to request corrections, and to ask for your data to be deleted. You also have the right to withdraw consent at any time, and to lodge a complaint with your national data protection authority if you believe your rights have been violated.

To exercise any of these rights, please get in touch directly.

Questions or data requests?

Reach out at k.serpensensual@gmail.com